User Local is a data technology company that builds simple, powerful, large scale products for discover and growth.
To drive global evolution we accelerate product development and sales utilizing big data, AI, and other IT technologies.
AI Support Chatbot is an AI tool that automates customer support operations and supports increases in efficiency and user satisfaction.
AI Support Chatbot would promote DX by automating helpdesk operations with AI. We have enhanced functions for DX promotions by strengthening coordination with external communication tools such as Teams and Zoom in response to rising demand for chatbots in the remote work and strengthening coordination with Google Calender in order to make it possible to change calender schedule with chatbots arrange meeting times.
Character Analysis AI is an all-in-one AI capable of analyzing people’s actions, expressions, attention, voice, and other information in a cross-sectional, multifaceted manner.
Social Insight is a social analysis and operation tool that analyzes social media data to improve the efficiency of SNS operations.
It supports a wide range of SNS services, and covers the data necessary for SNS marketing.
User Insight is an access analysis and UI/UX improvement tool that supports analysis of PC, smartphone, and tablet users, and is good at visualizing user behavior using heat maps in addition to access analysis.
UI make it possible to visualize user movement with a wide variety of heat maps, such as which areas are being perused and which areas are being clicked on.
Anyone can easily find issues that cannot be discovered with numerical data alone.
With Big Data × AI technology tackling the challenges of a rapidly changing society
The origin of “User Local” is from “/user/local”, a directory where various tools are stored in the hard disk. The other comes from the idea of “a company close to the user’s location. The latter meaning is more important to us.
The strength of our services is that they are always developed from the user's perspective.
The fields of IT and AI are constantly evolving, and while it is important to improve the accuracy of our services and create new products to keep up with these changes, it will not lead to customer satisfaction if the systems are only used by the system development vendors themselves as they pursue their research. We place great importance on providing services that are grounded in the needs we perceive in the course of operating the service.
Speed is the key to winning the market among competitors. Nowadays, chatbots are not uncommon for companies, but I think we commercialized them at a very early stage in Japan. In general, the success rate for new businesses is not very high, whether it is a large company or a venture company, but we set the criteria for commercialization as whether or not the idea will take shape within three months. If it takes longer than three months, the concentration will not last and the idea itself will become outdated. If three months is used as the standard, the underlying technology is considered from the established one. I am proud of the fact that the accumulation of such knowledge and know-how has led to the speed of product realization.
We have a vision of “Driving global evolution by combining big data and AI," and we believe it is important to be able to do things online with ease that were previously only possible offline, such as contact points for public institutions and monitoring systems for online university exams. Also, we respect experimental approaches as much as possible. Although there may not be a need for such services at the time, we provide many such services to society. Even if the service does not directly lead to sales, even if it is a free service, we can gain knowledge. If our customers use our services, we can get various feedbacks and build up our track record. This is what leads to our growth.
Based on our vision of “Driving global evolution by combining big data and AI,” we are working to solve various issues facing society through business activities that utilize advanced technologies and our know-how.
We aim to be a company that takes on the challenge of innovation and continues to transform itself for the future, while contributing to a sustainable and prosperous society.
In order to continue taking on challenges over the long-term, we will continue to promote initiatives that will benefit the global environment.
We aim at creating a world in which everyone can benefit from the automation and efficiency provided by AI technology and believe that it is important to remain strongly aware of our status as a member of the international community and to continue to meet the ethical and public expectations of society.
By conducting various social activities through our business activities, we will build a relationship of trust with society and aim to realize a prosperous society.
We believe that our employees are our most important asset and the foundation for our growth.
We are focusing on building an organization where employees with diverse values and expertise can demonstrate their abilities maximally, and developing human resources to enhance our corporate value in the future. We also create a workplace where young employees and female employees can play an active role in management, regardless of age or gender.
We recognize the reinforcement and enhancement of corporate governance as the most important issue, to build a relationship of trust with all stakeholders including our shareholders, and to strive to maximize our corporate value. We are committed to improving the soundness and transparency of our management.
|Company Name||User Local, Inc.|
|Representative Director||Masao Ito|
|Capital||1,132 million yen (as of June 30, 2020)|
|Number of Employees||69 ( as of June 30, 2020)|
2008 Releases “User Insight” access analysis tool
2012 Releases “Social Insight” social media analysis tool
2017 Releases “Support Chatbot” support operations support system
2017 Shares listed on TSE Mothers
2019 Listing changed to TSE First Section